Reviews For Sport Clips Haircuts of St Lucie West

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1 rating

Unfortunately, the system forces me to put a star and that's why I put one, otherwise, I'll put 0 starts. The level of unprofessionalism in this place is incredibly horrible. I had a big issue a year ago with one of the styles being completely rude and the manager didn't do anything about so I decided to stop coming. After 1.5 years I decided to give it one more change since I really love the concept (biggest mistake). Once again, very rude and unprofessional staff (different staff from last year) so must be the culture from management who runs this place or even for the owners that creates this type of behavior. I signed up online and I had 49 minutes wait. After 20n minutes check my phone and for some reason, my appointment disappear from the system so I called to store to check and this very rude stylist who refuse to give me her name or the name of the manager answer the phone and told me sorry we are busy and we are not taking any more clients. I try to explain that I sign on 20 minutes before and I had 49 minutes waiting and she just decide to tell me sorry we are busy and HANG OUT the phone. I called back once again to get the manager's name and she did it again. So I called to see if anyone else can provide me with the manager's name and after a couple of attempts, a guy answer the phone telling me his name is John and he is the manager when I know for sure he is not (maybe a client who wants to look good as big men with the stylist because he told me if I call again he will call the police lol...... I do not really understand what people had in their minds these days but having this type of attitude with customers just destroyed the business, brand, and loyal customers...... I hope someone does something about it to avoid any future issues because as far as I am concerned, I'll NEVER EVER AGAIN will come back to this location

3 rating

Make sure you see what you're charging your clients for. I was charged for an MVP when I didn't receive one. Im a big tipper (not being a cocky dbag, i appreciate how this place cuts my hair). Wont keep me from going back, but keep an eye on your charges ladies. Wont tip the last hairstylist if she does my hair again.

1 rating

While visiting Port St. Lucie for my son's birthday, we decided to check out this hair salon. I checked in and was told by the stylist that I would need to wait about 10 mins for the next stylist to return from her lunch, since she hadn't taken a break or eaten since 7am. So I said that wouldn't be a problem. I received my text that I was "on deck" so we decided to come in and take a seat. When we came in, we were welcomed by the manager, or who appeared to be the manager for this location, nice small talk. Space was nice & clean and we were looking forward to the experience. After a few minutes the same blond older lady returned; I'm assuming after consulting with manager, & asked for details on what exactly I would be needing. I explained that we wanted a low fade and she then proceeded to make an attempt to clarify what I meant by "low fade" by asking what I wanted to do with the back of my son's head and described it as the "things in the back of his head". When she didn't know what to call his hair I asked if she was familiar with cutting Afro-American hair and she stated she was or "I could wait for Rochelle". She then proceeded to go to the back of my son's head and motioned to how high she would be cutting, indicating she probably wasn't familiar with a "low fade". When I inquired as to whether she was aware of different hair terms and types she said, "I'm from Kentucky and all we have there are hillbillies, so I'm not familiar with what the names of different hairstyles". This "stylist" and I use the term VERY loosely, needs to educate herself to the possibility of different clientele that may come thru those doors. I've never taken a beauty course in my life, but what I do know is customer service and how not to show my obvious ignorance. I will tell whomever will listen about this experience, you can believe this. Both my son and I were so shocked and disgusted by this experience.

Rated 3.6 out of 5.0 based on 18 Client reviews

1
Julio U. | October 9, 2021 Service

"Unfortunately, the system forces me to put a star and that's why I put one, otherwise, I'll put 0 st"

3
Kim F. | September 5, 2021 Service

"Make sure you see what you're charging your clients for. I was charged for an MVP when I didn't rece"

1
Shera C. | August 13, 2021 Overall Experience

"While visiting Port St. Lucie for my son's birthday, we decided to check out this hair salon. I chec"

5
Keith H. | July 29, 2021 Overall Experience

"I would first like the say the staff this evening were amazing. Bubbly and energetic. Both had smile"

5
Christopher S. | July 2, 2021 Haircut

"Alica (Beautie) did a great job. Excellent haircut."

1
Pete G. | July 1, 2021 Stylist

"I drive a hour to come to your establishment. And I will not be back. Worse cut ever. Looked like a "

5
Alberto L. | May 6, 2021 Haircut

"First time at sport clips and Elmira was awesome! The best haircut I’ve had in a long time, I’ll def"

5
Gene B. | January 7, 2021 Stylist

"1st time at a Sports Clips, Rylee did a excellent job. You have a new costumer. "

5
Mark T. | August 20, 2020 Service

"Great cut as usual. Shelby was outstanding, it was a great experience."

5
Cody l. | July 31, 2020 Haircut

"I take it back the hair cut I got was awesome "